Privacy Policy

This Privacy Policy explains how Closer/Ellenpro Coach LLC. (“we,” “us,” or “our”) collects, uses, and protects your information when you visit our website(s) and use our services, including opting in to receive SMS messages.

1) Information We Collect

We may collect the following categories of information:

Contact Information: name, email address, phone number, mailing address (if provided)

Account / Transaction Information: purchase history, billing details, and customer service interactions (if applicable)

Marketing & Communication Preferences: opt-in/opt-out status, message preferences

Device & Usage Data: IP address, browser type, device identifiers, pages visited, and interactions with our website

Cookies & Tracking Data: cookie identifiers and analytics information (see Section 5)

2) How We Use Your Information

We use the information we collect to:

Provide and operate our website and services

Send service-related messages (e.g., confirmations, reminders, access links, account updates)

Send marketing messages only if you explicitly opt in

Respond to inquiries and provide customer support

Improve our website, offers, and user experience

Maintain security, prevent fraud, and comply with legal obligations

3) SMS Opt-In Details

If you provide your phone number and explicitly opt in, you may receive SMS messages from Closer/Ellenpro Coach LLC. These messages may include:

Webinar/appointment confirmations

Reminder messages

Schedule/access updates

Customer support responses

Occasional promotional messages (only if you opted in to marketing SMS)

Message Frequency: Message frequency varies (e.g., up to 3-5 messages per event plus up to 2 messages per month if marketing is enabled).
Opt-Out: You can opt out anytime by replying STOP.
Help: Reply HELP for assistance.
Msg & data rates may apply.

Consent is not a condition of purchase.
We do not send SMS to users who have not opted in.

4) How We Share Your Information

We may share your information with:

Service providers that help us operate our website and messaging (e.g., hosting, analytics, CRM, SMS delivery providers)

Legal/Compliance authorities if required by law or to protect rights and safety

Mobile Information Sharing Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5) Cookies & Tracking Practices

We use cookies and similar technologies to:

Remember preferences

Understand website usage and performance

Improve marketing effectiveness

You can control cookies through your browser settings. Some features may not function properly if cookies are disabled.

6) Data Security and Handling

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

We retain information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

7) Your Rights and Choices

Depending on your location, you may have the right to:

Request access to the personal information we hold about you

Request correction or deletion of your information

Opt out of marketing communications at any time

To exercise these rights, contact us at: [email protected]

8) Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect information from children under 18.

9) Updates to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” above will indicate when changes were made.

10) Contact Us

Closer/Ellenpro Coach LLC
Email: [email protected]
Address: 5830 E 2nd St Suite 8 Casper, WY 82609. USA
Website: https://i-am-closer.com